- You may cancel your order without obligation anytime before delivery arrangements are confirmed with you. Should you wish to cancel your order after delivery arrangements have been confirmed with you, we may impose an administrative fee to cancel your order.
- Please refer to our Delivery Information for details on the delivery process.
- A Cancellation Request may be submitted either by phone through our Customer Care Hotline 26269655 or Service Email at firstname.lastname@example.org
- When a Cancellation Request has been accepted, we will send a Cancellation Confirmation to you by email. Thereafter we will make a refund of your payment (less an administrative fee if applicable) within thirty (30) days, to the credit card used to place the order.
- If a Cancellation Request is not accepted on these terms, the product may still be returned in accordance with our Return Policy.
- A product may be returned at any time up to fourteen (14) calendar days from the day the product is delivered, subject to an administrative fee of HKD 100 or 2% of the value of the product (whichever is higher).
- All Return Requests shall be accepted only at our Customer Care Centre:
- Address: Unit 1 & 2, 3/F, North Block, Skyway House, 3 Sham Mong Road, Tai Kok Tsui, Kowloon, Hong Kong
- Operating Hours: Monday to Saturday, 9am - 6pm (except public holidays)
- All returned products must be in the original packaging (including BSH barcodes), un-used and in a re-saleable condition. We shall be at liberty to refuse a return in the event that the product is unpacked, damaged and or used.
- When a Return Request has been accepted, we will make a refund of your payment less the administrative fee within thirty (30) days, to the credit card used to place the order.
- The terms and conditions of our standard warranty shall apply where applicable.