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Inspection and Repair Service Rates

Within the manufactuer’s warranty period, customers are entitled with free onsite inspection, repair and parts replacement services. While customers would be charged for inspection, repair and parts replacement services according to the below rates period when warranty has expired.

Products Onsite Inspection Fee Service Centre Labour (excludes round-trip transportation cost)
Cooking & Baking
Built-in Ovens HK$850 HK$850
Built-in Steamers/ Steam Ovens HK$850 HK$850
Built-in Microwaves/ Microwave Ovens HK$850 HK$850
Built-in Warming Drawers HK$850 HK$850
Built-in Induction Hobs HK$850 HK$850
Built-in Gas Hobs HK$850 HK$850
Built-in Barbecue Hobs HK$850 HK$850
Built-in Cooker Hoods HK$850 HK$850
Built-under Hoods HK$380 HK$380
Fridges & Freezers
Built-in Refrigerators HK$850 HK$850
Built-in Single Fridges HK$850 HK$850
Built-in Single Freezers HK$850 HK$850
Freestanding Side-by-side Refrigerators HK$580 HK$580
Freestanding Refrigerators HK$580 HK$580
Freestanding Single Fridges HK$580 HK$580
Freestanding Single Freezers HK$580 HK$580
Washers & Dryers
Built-in Washing Machines HK$850 HK$850
Built-in Dryers HK$850 HK$850
Built-in Washer Dryers HK$850 HK$850
Freestanding Washing Machines HK$580 HK$580
Freestanding Dryers HK$580 HK$580
Freestanding Washer Dryers HK$580 HK$580
Coffee Machines
Built-in Automatic Coffee Machines N/A HK$850 (includes round-trip transportation cost)
Freestanding Automatic Coffee Machines N/A HK$850 (includes round-trip transportation cost)
Dishwashers
Built-in Dishwashers HK$850 HK$850
Small Appliances
Small Appliances Not Available HK$190

Remarks:

1. Parts replacement service within manufacturer’s warranty / extended warranty period does not cover consumable, wearable and/or non-functional parts and/or accessories. If such additional parts need to be replaced on-site, both the cost of the replaced parts and the on-site inspection service fee will be charged.

2. Within warranty period, appliance's fault/damage caused by abnormal environmental conditions or resulted from inappropriate operating conditions or coming into contact with unsuitable substances or even by lack of care and maintenance / misuse / inappropriate use / non-compliance with safety regulations and warnings given in the operating instructions , the repair fee would not be covered by the company. In such case, additional charge(s) is / are required e.g. standard labour fee HKD 250.

3. An extra fee of HK$220 would be charged for any onsite inspection service at outlying islands. (excludes Discovery Bay, Ma Wan and Tung Chung areas)

4. Customers shall pay for the onsite inspection fee even the product cannot be successfully repaired.

5. The above service tariff applies to Hong Kong SAR only. For service tariff of Macau SAR, please contact us at 0800 863 (Macau local call only).

For details on related tariffs to the above services, please contact our Customer Contact Hotline at 2626 9655.

BSH Home Appliances Limited reserves the final rights to adjust the above price list herein without prior notice.

Effective Date: 1 January, 2024

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