Inspection and Repair Service Rates

Within the manufactuer’s warranty period, customers are entitled with free onsite inspection, repair and parts replacement services. While customers would be charged for inspection, repair and parts replacement services according to the below rates period when warranty has expired.

Products Onsite Inspection Fee Extra fee if appliance(s) needed to be inspected and repaired at service center (excludes round-trip transportaion cost)
Cooking & Baking
Built-in Ovens HK$750 HK$100
Built-in Steamers/ Steam Ovens HK$750 HK$100
Built-in Microwaves/ Microwave Ovens HK$750 HK$100
Built-in Warming Drawers HK$750 HK$100
Built-in Induction Hobs HK$750 HK$100
Built-in Gas Hobs HK$750 HK$100
Built-in Barbecue Hobs HK$750 HK$100
Built-in Cooker Hoods HK$750 HK$100
Built-under Hoods HK$380 HK$100
Fridges & Freezers
Built-in Refrigerators HK$750 HK$100
Built-in Single Fridges HK$750 HK$100
Built-in Single Freezers HK$750 HK$100
Freestanding Side-by-side Refrigerators HK$580 HK$100
Freestanding Refrigerators HK$470 HK$100
Freestanding Single Fridges HK$470 HK$100
Freestanding Single Freezers HK$470 HK$100
Washers & Dryers
Built-in Washing Machines HK$750 HK$100
Built-in Dryers HK$750 HK$100
Built-in Washer Dryers HK$750 HK$100
Freestanding Washing Machines HK$470 HK$100
Freestanding Dryers HK$470 HK$100
Freestanding Washer Dryers HK$470 HK$100
Coffee Machines
Built-in Automatic Coffee Machines HK$750 HK$100
Freestanding Automatic Coffee Machines HK$470 N/A
Dishwashers
Built-in Dishwashers HK$750 HK$100
Small Appliances
Small Appliances Not Available HK$190

Remarks:

1. Parts replacement service within manufacturer’s warranty period does not cover consumable, wearable and/or non-functional parts and/or accessories.

2. An extra fee of HK$220 would be charged for any onsite inspection service at outlying islands. (excludes Discovery Bay, Ma Wan and Tung Chung areas)

3. Customers shall pay for the onsite inspection fee even the product cannot be successfully repaired.

4. The above service tariff applies to Hong Kong SAR only. For service tariff of Macau SAR, please contact us at 0800 863 (Macau local call only).

For details on related tariffs to the above services, please contact our Customer Contact Hotline at 2626 9655.

BSH Home Appliances Limited reserves the final rights to adjust the above price list herein without prior notice.

Effective Date: 1 January, 2018

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