Delivery Information

Thank you for your interests in our products and services. We are constantly striving to make your purchase experience as seamless as possible - we have set up a delivery service specially for you, so that your item(s) are delivered within a schedule which best suits your requirements (depending on availability). Information on our delivery procedures and the terms and conditions of delivery shall be set out as follow :

Delivery timeframe: Delivery timings: 10 a.m. to 7 p.m., Mondays to Saturdays (Public Holidays excluded)
1-3 business days For purchase equal to or more than HK$350, FREE delivery
For purchase under HK$350, delivery charges of HK$100 shall apply

BSH shall contact the purchaser for delivery arrangements and the purchaser shall avail himself to receive delivery in accordance with the agreed delivery schedule.

BSH delivery times are intended to be estimates only. We shall endeavour to meet your preferred times, subject to the availability of the schedule of our delivery agents.

We shall upon confirmation of your purchase order contact you for delivery arrangements. We agree that you may cancel your purchase order at any time before delivery arrangements have been confirmed with you. Please refer to our Cancellation Policy for further information; Please contact us immediately in the event of requests for changes to delivery dates. We shall endeavour to meet your preferred times, subject to the availability of the schedule of our delivery agents.

Delivery shall be effected by BSH according to the quantities, within the agreed delivery schedule and at the prescribed costs.

In the event that delivery shall not be effected according to the quantities referred to in this order and or within the agreed delivery schedule, the purchaser may in his absolute discretion either cancel this order without liability to BSH or extend the time for delivery without prejudice to the rights and or remedies which the purchaser may have at law and under this order against the vendor for non-delivery and or for any other damage and or loss incurred by the purchaser. For the purposes of clarification and or avoidance of doubt, the purchaser accepts that delivery times shall be estimates only, that no claim shall be lodged against BSH for late delivery and that cancellation of this order shall not be permitted by reason only of late delivery.

Delivery shall be attempted for no more than three (3) times for a single purchase over a period not exceeding seven (7) business days. We shall, in the event of failure to accept delivery on your part, require you to collect the item(s) purchased directly from our warehousing / designated premises. Failure to receive delivery or collect the item(s) purchased within a specified time shall compel us to void your purchase and we shall in that event cancel your purchase order and refund the purchase price after deductions for our administrative charges (at HK$ 100 or 2% of the total value of your purchase, whichever shall be the higher).

You shall, upon receipt of delivery of the item(s) purchased, conduct a visual inspection of the same to ensure that you shall have received the item(s) as purchased. Please contact us immediately in the event of any discrepancy.

Delivery service is available for Hong Kong only and is not available for Macau, Cheung Chau, Kiu Tsui Chau (Sharp Island), Lamma Island, Lantau Island, Peng Chau, Po Toi Island, Sha Tau Kok, Tai O.

If customers need the following additional delivery service, the additional charges are payable to logistic staff directly at the time of delivery.

Service Items Charge
If the delivery location does not have an elevator or the elevator is not readily accessible, additional delivery charges incurs. Delivery charge based on no. of storey (16 steps of stair are counted as one storey)
New product delivery / Old appliances disposal per storey HK$20
Side by side refrigerator per storey HK$100
Lift up and drop down of washing machine to the installation place (cannot install directly on the floor) OR Lift over obstacles such as toilet basin and cabinets for more than 10 inches height from the floor /each HK$120

We look forward to being of service to you.


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Service Hours: Monday to Saturday: 09:00 - 18:00 Except Sunday and Public Holidays

Telephone: 2626 9655 (Hong Kong) / 0800 863 (Macau local call only)

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