Delivery Information

Thank you for your interests in our products and services. We are constantly striving to make your purchase experience as seamless as possible - we have set up a delivery service specially for you, so that your item(s) are delivered within a schedule which best suits your requirements (depending on availability). Information on our delivery procedures and the terms and conditions of delivery shall be set out as follows:

Delivery Date Orders without site-measurement request could be delivered on or after 3 working dates subject to delivery capacity of each district
Standard Delivery Time Working day Mondays - Sat (10 a.m. – 7:30 p.m.)
Delivery Charge Purchase value $350 and above = FREE
Purchase value under $350 = $100
Delivery Location All locations within HK, except for outlying islands, movable objects / locations including boat, yacht or vehicles

BSH delivery times are intended to be estimates only. We shall endeavour to meet your preferred times, subject to the availability of the schedule of our delivery service providers;

For rescheduling of the delivery date and/or time, the Customer shall notify BSH HK at least two (2) working days prior to the delivery date;

Normal goods and displayed goods to be delivered shall be delivered within 2 months and 1 month of the order date respectively;

Failure to receive delivery or collect the item(s) purchased within a specified time shall compel us to void your purchase and we shall in that event cancel your purchase order and refund the purchase price after deductions for our administrative charges (at $500 or 2% of the total value of your purchase, whichever shall be the higher). Administrative charges do not apply to clean and care, spare parts and accessories;

Additional charge applies if additional efforts are required to perform the delivery service (climbing stairs, lifting the appliance, etc.), to be agreed by both customer and service provider on site. Please refer to Additional Delivery Charges click to for more information. Additional charge do not apply to clean and care, spare parts and accessories;

In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the delivery service will be suspended and rescheduled. BSH shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors;

You shall, upon receipt of delivery of the item(s) purchased, conduct a visual inspection of the same to ensure that you shall have received the item(s) as purchased. Please contact us immediately in the event of any discrepancy.

We look forward to being of service to you.


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Telephone: 2626 9655 (Hong Kong) / 0800 863 (Macau local call only)

+49 89 4590-00

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