Cancellation and Return Policy

Cancellation Policy

1. A Cancellation Request may be submitted either by phone through our Customer Care Hotline 26269655 or Service Email at bosch.hk.eshop@bshg.com

2. If your order is cancelled on or less than two (2) working days before delivery date, an administrative fee of $500 or 2% of the recommended retail price or promotion price (if applicable) of the product, whichever is higher is applied. Administrative fee do not apply to clean and care, spare parts and accessories. This administrative fee could be waived if cancellation of order is supported by proven unsuccessful site condition result upon taken BSH’s site-measurement service.

3. Order cancellation refund on payment (less the applicable administrative fee) will be refunded within thirty (30) days to the credit card used to place the order.

Return Policy

1. A product may be returned at any time up to 14 calendar days from the day the product is delivered, subject to BSH’s prior approval and a return fee of $500 or 10% of the recommended retail price or promotion price (if applicable) of the product, whichever is higher. Electronic spare parts (which shall include all modules), clean and care, spare parts and accessory are strictly non-returnable.

2. All returned products must be in the original packaging (including BSH barcodes), un-used and in a re-saleable condition. We shall be at liberty to refuse a return in the event that the product is unpacked, damaged and or used.

3. A returns request may be submitted either by phone through our Customer Contact Hotline 2626 9655 (Bosch) or service email bosch.hk.service@bshg.com . Refund Application form needs to be filled out with customer’s signature and submitted to BSH as part of the return procedure.

4. When a Return Request has been accepted, we will make a refund of your payment (less the applicable return fee) by cheque within thirty (30) days, from the date of receiving the Customer Refund Application form.

We look forward to being of service to you.

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