Terms and conditions of purchase

Thank you for your interest in our products and services.

The purchaser of the items described herein shall purchase the said items from BSH Home Appliances Limited (hereinafter referred to as "BSH") on the following terms and conditions:

1. Placement, Acknowledgment and Confirmation of Purchase Order

• The purchaser by placing / confirming this order agrees that the terms and conditions contained herein shall apply and be binding on the parties hereto; and

• The purchaser shall be bound by the terms and conditions of this order only if :

o This order shall be properly completed and delivered to BSH; and

o An acknowledgement and subsequent confirmation of this order shall have been delivered to and received by the purchaser.

2. Changes to Purchase Order

• The purchaser shall be at liberty to make changes to this order, provided that the said changes shall have been delivered to and received by BSH two (2) working days prior to the delivery date;

• BSH shall use all reasonable endeavours to comply with the said changes; and

BSH shall, in the event that the said changes could not reasonably be complied with, inform the purchaser immediately and the parties hereto shall then enter into discussions in good faith for the purpose of resolving any outstanding issue to the mutual satisfaction of the parties hereto.

3. Order Confirmation

• After placing an order, you will receive an e-mail from us acknowledging that we have received your order (the “Order Acknowledgment”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us; and

• For Major Domestic Appliances order, BSH representative will contact you within three (3) working days upon receipt of the order to confirm stock availability and other arrangements on delivery, site-measurement and installation; and

• For Small Domestic Appliances, spare parts, clean & care and accessory order, BSH representative will only contact you in case the purchased item(s) is (are) out of stock. Otherwise, delivery or self-pick up service will be arranged as per instruction from you order.

• Stock availability and fulfilment subject to decision of BSH. Purchaser accepts refund on order which stock couldn’t be allocated.

4. Delivery

• BSH shall contact the purchaser for delivery arrangements at the evening one (1) working day prior to the delivery date on major domestic appliances and the purchaser shall avail himself to receive delivery in accordance with the agreed delivery schedule; and

• delivery shall be effected by BSH according to the quantities, within the agreed delivery schedule and at the prescribed costs. Please refer to Delivery Information for further details; and

• in the event that delivery shall not be effected according to the quantities referred to in this order and or within the agreed delivery schedule, the purchaser may in his absolute discretion either cancel this order without liability to BSH or extend the time for delivery without prejudice to the rights and or remedies which the purchaser may have at law and under this order against the vendor for non-delivery and or for any other damage and or loss incurred by the purchaser.

For the purposes of clarification and or avoidance of doubt, the purchaser accepts that delivery times shall be estimates only, that no claim shall be lodged against BSH for late delivery and that cancellation of this order shall not be permitted by reason only of late delivery.

5. Site-measurement and Installation

• Site-measurement and installation service is available to customers purchasing Siemens or Bosch Major Domestic appliances supplied by BSH at the prescribed costs. Please refer to Site-measurement and Installation Information for further details.

6. Disposal

• Our delivery service partners may assist you in the removal and disposal of used product(s) of Major Domestic Appliances which the product(s) purchased within the same segment of appliances are sought to replace; and

• Used product(s) removal plan of Major Domestic Appliances should be chosen during order placement. Please refer to Disposal Service for related service details & surcharge on each available plans.

7. Transfer of Risk and Title

• The purchaser agrees that risks and title to the items shall be transferred to the purchaser upon delivery by BSH and receipt by the purchaser.

8. Cancellations and Returns

• BSH accepts that the purchaser may request for cancellation of this order or to return the items purchased. Please refer to our Cancellation and Return Policy for further information.

9. Warranties

• BSH, by the acceptance of this order and delivering the items purchased, hereby warrants that the standard items and display items delivered shall be free from defects in material and or workmanship for a continuous period of twenty-four (24) months and twelve (12) months respectively. No warranty will be provided for clean and care, spare parts and accessory; and

• BSH warrants that the sale and delivery of the items in this order shall comply in all respects with the laws of Hong Kong Special Administrative Region having full force and effect at the material time; and

• BSH makes no warranty that its online purchase site shall be free from bugs and available at all times. BSH shall make all reasonable efforts to procure the availability of the said site without inherent defects to the extent possible.

10. Applicable Laws

• The above mentioned terms and conditions shall be governed by the applicable laws of Hong Kong Special Administrative Region.

We look forward to being of service to you.


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