Removal Service

Removal Service under Producer Responsibility Scheme Bosch Upgraded Removal Service
Plan A Plan B Plan C
Applicable conditions Upon purchase of any Bosch regulated electrical appliances
(Washing machines and washer dryers - with a rated washing capacity not exceeding 10 kg. Refrigerators - with a total storage volume not exceeding 500 liters)
Upon purchase of any Bosch appliances
Charge rate Free of charge HK$100/unit * HK$200/unit * HK$300/unit *
Payment method Not applicable Paid by cash at site
Service Provider ALBA Integrated Waste Solutions (Hong Kong) Limited
Terms & conditions
BSH Home Appliances Limited
Terms & conditions
Service scope and quantity Same type and quantity of purchased appliance Same type and quantity of purchased appliance, including non-regulated electrical appliances
Service location Any premises in Hong Kong; can be different from the delivery address of the newly purchased appliance Any premises in Hong Kong excluding outlying islands, movable objects (boats, yachts or vehicles)
Must be same as delivery address
Any premises in Hong Kong excluding outlying islands, movable objects (boats, yachts or vehicles)
Disposal request 1) When make purchase
2) Customers can request within 3 business days after date of purchase.
Late request will be deemed as no requests for the removal service.

Bosch Galleria (for Bosch online shop order): 2191 3388
At the time of purchase, delivery and disposal can be performed concurrently After purchase, delivery and disposal can be performed concurrently After purchase, until within a month of the new appliance delivery, customers can call us at 2994 0909 for arrangment, disposal cannot be performed concurrently
Service date Normally 3 business days after date of purchase from Monday to Saturday 8:00am to 7:00pm, excluding public holidays. Same as delivery date Same as delivery date Normally 1 business day in advance for arrangement
Note (1) The old items must stand-alone and be freed from other connections or obstacles.
(2) Upon cancellation, please contact dealer or Bosch Galleria 2191 3388 (for Bosch online shop order).
(3) In case of any disputes, the decision of the company shall be final.
(1) The old items must stand-alone and be freed from other connections or obstacles.
(2) If dismantling services are required, for example built-in appliances, water heater and hood, customers may call us separately to make a service booking. Charges apply.
(3) In case of any disputes, the decision of the company shall be final.
(1) The old items must stand-alone and be freed from other connections or obstacles.
(2) In case of any disputes, the decision of the company shall be final.

* Extra HK $200 (per unit) applies for any side by side refrigerator or thin twin washer dryer. Additional charge may apply if additional efforts are required to perform the removal service (climbing stairs, lifting the appliance, etc.), please refer to the “ Additional delivery service charges ” for details.

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