Home Appliances
Limited Services under COVID-19
Due to current situation under COVID-19, we would provide limited services at customer contact hotline. Sorry for any convenience caused.
Let’s join hands to prevent the spread of coronavirus together!
Latest Arrangement on Delivery, Installation, On-site Consultation and On-site Repair Services
BSH puts safety of our customers and our employees as our top priority. We devote our best efforts to ensure a safe environment under the current threat of coronavirus spreading, therefore please note the following special arrangement on Delivery, Installation, On-site Consultation and On-site Repair Services:
• If your premise is included in the List of Buildings Visited by ANY confirmed infection case(s), or who is in self-isolation / quarantine due to the current requirements, we are sorry that our team cannot carry out Delivery, Installation, On-site Consultation or On-site Repair Services at the moment. Our representatives will contact the affected customers and reschedule the services in case prior service appointment made.
• Also, if our employees live in / visited the premise included in the List of Buildings Visited by confirmed infection case(s), or have direct contact with the confirmed case, they will not be assigned to any Delivery, Installation, On-site Consultation or On-site Repair Services appointments.
• With the recent outbreak, for the cases that the results of the Compulsory Testing is still underway, Delivery, Installation, On-site Consultation and On-site Repair Services will be suspended until further notice. Our employees who are undergoing Compulsory Testing will not be assigned to any on-site appointments as well.
•Meanwhile, only emergency repair and necessary services would be provided to minimize the threat of potential contagion. Services under categories of laundry, refrigerators, hobs and water heaters would remain while other repair works would be suspended until further notice. Service appointments made previously will not be affected.
•We encourage customers to make electronic payment for any Customer Service charges, e.g. PayMe, BBP and PPS to minimize possible social contact at Siemens Customer Experience Centre.
•To reduce the flow of people and social contact, our Customer Contact Center and repair service of small domestics appliances would be available prior appointment. Please book your visit via https://bit.ly/3NLtX40
The above arrangement is for the best protection to our customers and staff. Please accept our apologies for any inconvenience caused and thank you for your kind understanding.
Our hotline is available with limited service
Our service hours of Customer Contact Hotline remains the same while it would be in limited service. If you missed our service hours, don’t forget you can check out our online support page for self-help tips and eShop for accessories purchase
Online help with tips and tricks: 24/7
You may have an issue with your appliance but do not wish to have a visit from a technician at this time. You can also use our online service. Here you will find helpful tips and tricks for Bosch home appliances around the clock. Small faults can often be quickly and easily fixed by yourself.
Would you like to have your large home appliance repaired?
We are doing our utmost to support where and when possible to keep our customer's appliances up and running. Please read the below advices and our service update before making appointment.
Would you like to visit our Customer Contact Center for repairing small home appliances?
Customer Contact Center is business as usual. To strengthen cleaning and disinfection work to keep hygiene standard, our Customer Contact Center Officers and all visitors are required to wear face masks and take body temperature measurement before entry.
Please note the following information on applicable Covid-19 hygiene measures prior repair booking.
We ask for your cooperation
We would like to continue to offer you our excellent service at all times - however, we must keep the risk of infection for you and our technicians as low as possible.
Please ensure free access to your home and household appliances by opening all doors for our technicians and allowing contactless access so that he can access the appliance without touching anything.
If you or someone in the same household has a confirmed case of coronavirus (COVID-19) or who is in self-isolation/ quarantine due to the current requirements, our technician will unfortunately be unable to attend your home at the moment. For buildings/shopping malls/offices in which there are more than one confirmed cases of Covid-19 found in the past 14 days, on-site repair services would also be suspended to these building until 14 days after the date of last case.
In addition, our advisors and technicians will take preventive measures during appointment booking and on the day of visit respectively. It would include checking health status including fever and other developing symptoms observed, any confinees or confirmed cases, and travel record in past 14 days of members in your household. Please book a repair once quarantine period has ended.
Our service technicians’ safety measures at your home
Please keep the recommended minimum social distance of 1.5 m, better still 2 m, in mutual interest. Our technician may prefer to work alone in the room. Please discuss this together when our technician arrive at your location.
Please allow our technician access to a sink where they can wash their hands with soap before and after the service process to meet hygiene standards.
Under the given circumstances, our technician are equipped with protective masks, gloves and sterilizer to ensure hygiene standards and to minimize the risk of infection.
Do you already have an appointment?
If you are not healthy, please let us know so that we can re-arrange the appointment if necessary.
If you or someone in the same household has a confirmed case of coronavirus (COVID-19) or who is in self-isolation/ quarantine due to the current requirements, our technician will unfortunately be unable to attend your home at the moment. For buildings/shopping malls/offices in which there are more than one confirmed cases of Covid-19 found in the past 14 days, on-site repair services would also be suspended to these building until 14 days after the date of last case.
In addition, our advisors and technicians will take preventive measures during appointment booking and on the day of visit respectively. It would include checking health status including fever and other developing symptoms observed, any confinees or confirmed cases, and travel record in past 14 days of members in your household. Please book a repair once quarantine period has ended.
If something changes between making an appointment and the day of your appointment, please let us know as soon as possible by calling 2626 9655.
