Washing machine errors

Error E19 / F19: heating time exceeded

The fault connected with “Error code E19 / F19: heating time exceeded" can’t be rectified by itself. Please contact our customer service department and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.

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Bosch Home Appliance Service

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Let’s join hands to prevent the spread of coronavirus together!

With effect from today until further notice, Bosch Galleria will provide services to visitors ONLY by appointment.

【Visits by appointment】

* Call for appointment at 2191 3388; or

* Online Booking: https://bit.ly/3b1xdF7

【Strengthened cleaning and disinfection work to keep shop hygiene】

Our professional Product Consultants and all visitors are required to wear face masks and take body temperature measurement.

We apologize for any inconvenience caused and thank you for your kind understanding.

Let’s maintain good personal hygiene and all the best of health to everyone.

【Latest Arrangement on Delivery, Installation, On-site Consultation and On-site Repair Services】

With immediate effect, our Delivery, Installation, On-site Consultation and On-site Repair Services at designated locations* will be postponed^. This is a precautionary measure in light of rapidly evolving coronavirus situations in Hong Kong.

*Designated locations refer to “List of buildings in which confirmed cases of novel coronavirus infection have stayed during the symptomatic phase in the past 14 days”.

For the latest updates on the list of buildings, please visit the website of Centre for Health Protection: https://www.chp.gov.hk/en/features/102465.html .

^Services will gradually resume, when there are no new novel coronavirus infection cases at that building after 15 days of the last confirmed case.

BSH is devoting our best efforts to ensure a safe environment for our customers and our staff under the current threat of coronavirus spreading.

Please accept our apologies for any inconvenience caused and thank you for your kind understanding.

Please contact our Customer Contact Hotline at 2626 9655 in case of inquiries, or stay tuned for the latest updates on Bosch Facebook page.

BSH Home Appliances Limited